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Return & Exchange

Return & Exchange

We cannot accept returns of food products (coffee and tea). Other products can be returned within 14 days of shipment if they are still in their original packaging.

You are responsible for the goods during the period and thus the risk of the goods going to waste. See more about this below.

The Condition
During the cancellation period, you are responsible for the goods being processed properly. Thus, you are liable for any deterioration in the value of the goods if the returned goods are not suitable for resale.

Upon receipt of the item, you must examine the item to determine the nature, characteristics of the item, and how it works. You can thus “try” the product in the same way as if you had bought it in a physical store.

If you cancel your purchase, you will get your money back. If the item is impaired, as described above, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (excluding any additional delivery costs in the event that you have chosen a different delivery method than the cheapest form of standard delivery we offer, as well as the return shipping cost if we have provided the return shipping), within 14 days from the day we received your message that you want to cancel the agreement.

We will refund the money with the same payment method you used for the purchase, unless we have agreed otherwise. We can withhold payment until we receive the item unless you send us documentation to have it returned.

Item(s) must be shipped to:
Kaiben Coffee Roastery

Rua Da Escola 3a

2755-040 Alcabideche

You can also cancel the purchase by notifying us and delivering it in person at the above address. We do not receive parcels without distribution or parcels sent by mail cash on delivery (COD)

If you wish to make an exchange for a different product, please create and place a new order for the desired product(s). Send the returning product(s) to us as soon as possible to prevent the risk of the desired product(s) becoming sold out.